Gentle Bamboo Solutions

Good questions deserve instant answers

Hi,

In a corporate training session, sometimes a learner asks a question that I have already planned to cover in a while.

In the past, I used to respond like this: "Good question! I will be spending 15 mins on that topic immediately after the break. Please hang on till then, and I’ll answer your question in detail."

These days, I am a little more flexible. I tend to answer such questions immediately. I am even willing to move to that slide and change the order of my session for a more real-time interaction.

There are two main benefits to this approach:
1. The learner benefits more if a question gets answered when it is fresh in their mind. A delayed response reduces that impact.

2. A question has appeared in the mind of the learner at this specific point in the session. It is a sign for me (the educator) that I should have anticipated and answered the question before it arose. It is a sign to consider redesigning the session to make the learning that much more seamless.

(Once I answer the question, I return to the planned slide order. Eventually we reach the slide to which I had jumped ahead. I revise the point I made without spending a lot of time on it.)

We know that good questions deserve great answers. Good questions also deserve instant answers.

What do you do in these situations?

Right here, right now,

Abhilash